Originally Posted by
gq_dq
Really so darn enervating. Just booked another award today containing AA segments and all was fine... until my AAdv # was associated with the record and... boom! Unavailable. Now I'll have to call for all services on this one too. Such good times.
I was hoping this glitch was only with the itineraries I booked last year... but no such luck. It's now almost 8 months and counting...
I ran into this bug with a single itinerary earlier this year... Ultimately, noone was able to help me. I eventually managed to talk a helpful agent into reissuing the ticket to get a fresh PNR, and which fixed it.
I'd try asking them to remove your FF# from a reservation to see if suddenly you can access. This may help to narrow down whether the issue is in accessing itineraries linked to your web account ("My Trips") - this was my problem - or in accessing itineraries tied to your #. In my case, removing the FF# had no effect; once it was in my trips list, kaput.