Originally Posted by
dreamizer
Hey folks!
I've reported one of the Hyatt member to GP centre who sold the Diamond tier with fake SPG plat screen shots during the status match period. Furthermore, he sold the rooms to others which he made the reservations with his tiers, Guest of Honour, or Point plus Cash; he's advertisements says "the buyer" would be getting to Diamond benefits if they will buy the room from the fraudulent guest. GP centre has been confirmed that the memeber's activity is not acceptable. Hence, I've reported his account details to GP centre; GP centre said that they will be investigating it and would be doing some actions to the fraudulent member. However, the fraudulent member still selling the rooms in cash.
I give up to complain and report to
[email protected] and
[email protected], even emailed to the vice president of Hyatt this stuations.
They said that they already recognised that it is serious problem. Seriously?
GP centre acted on the sidelines on the issue.
How did you find out about this activity?
Unless and until Hyatt GP is able to verify your allegations, why should they do anything?
It's not so difficult to try to spark a witch-hunt, but customer accounts shouldn't be burned -- nor even placed under suspicion of program violation -- absent concrete evidence of a serious violation. If there is concrete evidence that Hyatt can verify, then they are free to shut down accounts of customers engaged in program violations.