Originally Posted by Mats

gingersnaps,

I understand what you're saying. It shouldn't have taken that long, but it did.

I wish I had snapped a photo.

One agent was questioning every passenger in the queue individually--even individually questioning those traveling in groups and individually questioning children travelling with their families..

There was an American Eagle CRJ-700 (79 seats), an Alaska Airlines 737-800 (163 seats), and a United Express CRJ-700 (64 seats). Let's say that the flights were 80 percent full, so that leaves 245 passengers to question.

All of the passengers were originating in Tucson (no connections offered.)

Now let's say that the questions took between 10 and 30 seconds per passenger. it would take 82 extra minutes to ask all of those questions by one person. And yes, he asked everyone.