Originally Posted by
dreamizer
Hey folks!
I've reported one of the Hyatt member to GP centre who sold the Diamond tier with fake SPG plat screen shots during the status match period. Furthermore, he sold the rooms to others which he made the reservations with his tiers, Guest of Honour, or Point plus Cash; he's advertisements says "the buyer" would be getting to Diamond benefits if they will buy the room from the fraudulent guest. GP centre has been confirmed that the memeber's activity is not acceptable. Hence, I've reported his account details to GP centre; GP centre said that they will be investigating it and would be doing some actions to the fraudulent member. However, the fraudulent member still selling the rooms in cash.
I give up to complain and report to
[email protected] and
[email protected], even emailed to the vice president of Hyatt this stuations.
They said that they already recognised that it is serious problem. Seriously?
GP centre acted on the sidelines on the issue.
Thank you. This is an industry wide problem
Originally Posted by
ZBigFam
So...I get that he broke the rules technically. But why are you so upset? How did this impact you?
I don't want to answer for the OP, but this impacts us all - regardless of brand or loyalty program.
If this person is using status to give others
who are not entitled to upgrades and elite benefits, etc., it affects all those who legally earned their benefits.
How do we know someone using "illegal" status is not booked into a property you/one of us is booked it. Could they possibly affect your/others experience/stay?