Given the revised description of "room service" being a batch of take out menus, I'd have to agree. I've never been to a place that attemted to pass that off as "room service" because it clearly isn't. The experience I described above did work like room service, including billed to the room, brought to the room, internal phone dialing, etc. The hotel and restaurant had it all worked out. It was brought on normal plates with normal silverware and glassware, nothing "take-out" about the effect. I don't know if they offered breakfast, though. (But I seem to think there was some kind of breakfast available.) Anyway, if it met those conditions, I think it would be reasonable to call it room service, noting that it came from the restaurant next door. The situation described by CalItalian is not room service, and that is a legitimate gripe. I hope you complained to Priceline about it (not that you'll probably get much more than an apology letter, but at least maybe they'll rethink this categorization or listing of amenity).