$250 to change drop off location within same city?
A friend is in Atlanta for a conference. He's an Emerald Club member, but no elite status. He has a mid-size from ATL's Emerald Aisle.
His travel plans changed and he tried to call the downtown Atlanta location to drop his vehicle off there. No one picked up, so he called National customer care.
National said there would be a $250 penalty for dropping his vehicle off at a location other than the destination on the reservation.
I've dropped off vehicles at locations other than the destination on the reservation before and never have been assessed a penalty. Not just airport vs. city, but destinations 400+ miles away.
Anyone heard of this before? New policy?