I have seen this at airline ticket counters,
hotel check in stands, car rental stands,
department stores, any stores, etc.

I have some possible answers:

*PremEx's and an added one... they have to do something.
*An outdated computer program.
*A secret series of codes to see if FF-ers will get upgraded (Hit the Z key if we don't
want to upgrade this person for example)
*They are answering e-mail from a friend.
*They keep hitting keys until they find the right program.
*They like the rat tat tat sound of the keyboard. (IT sure beats the AY EE OH AN KNEE Chanting of those annoying Delta children!)

One solution: Why not just code our ff and
hotel and car rental cards with all this info, just swipe the card and POOF there's
enough information that they can rest their
fingers and avoid carpel Tunnel Syndrome (sorry if I spelled it wrong!)

FUNNY posting, Matt. CATMAN