Introduction While most of our stay was great, that noisy night is what I will remember. And the next time we go to the Napa Valley, we're likely to stay in Yountville or Calistoga and skip this place altogether.I emailed the Westin Experience account that I previously communicated with. I emailed the GM. I emailed Starwood customer service. It's been 4 days and I have not received any response. For a $500/night hotel, this sort of thing doesn't seem at all reasonable. No one told us about the concert planned for outside our room or gave us a chance opt into a different lodging option. The whole thing made the place feel "cheap" and not what a luxury spa & resort should be like.Later that night (around 10pm) as we attempted to go to sleep (on an east coast schedule, planning on a 10 mile run in the morning) there were loudspeakers blaring in the courtyard for a concert about 20 feet from our balcony. I called and asked how late the party would last and was told 1:30am. I asked about availability of rooms not facing the courtyard (there were none) and was offered earplugs instead. Needless to say, we had a terrible night's sleep.I have one very big complaint specific to our stay and the time we were there. There was a big music/food/wine festival called Live in the Vineyard that took place starting the Thursday of our stay. I was not aware of it when I booked and wasn't told anything about it when we checked in. On Friday, they filled the lobby with a bunch of aloft and Southwest Airlines signage (evidently sponsors of the event) and had a relatively large number of people milling about.It's a really easy walk into the town of Napa where there are lots of restaurants and shops. The Concierge provided us with a map and a couple of dinner recommendations. We spent most of our time in Yountville and areas north, though. Had it not been for the points stay, I think we would have stayed farther north just for the convenience to the wineries we wanted to visit. In Napa, though, Uber was readily accessible.We opted to take the breakfast amenity. The options for the platinum breakfast at the restaurant are: a choice of cereal or fruit, a choice of bread, and a choice of yogurt. Nothing extraordinary, but decent anyway.The pool and hot tub were nice enough. I was surprised at the number of small children there. I'm not one to take my kids to Napa, but I guess others are different!When we got into the room, they had set out a split of sparkling wine and 2 gourmet chocolates with a Happy Birthday card. They also gave us the standard running map cards (also available in the workout center). Quick note on the running routes - there is a 5k and an 8k listed, but the distances are off by at least a K as measured on my Garmin watch. Also, you run up a mountain (or at least what those of us from Indiana would consider a mountain)
Check-in was pretty smooth. We were charged an "Amenity Fee" of $15/night (though the website states $20) plus tax for a total of $17.13 per night. It does include the valet parking in addition to other standard things that as a Platinum should be free anyway. They offer a wine tasting in the lobby each evening that is also listed as a benefit of this fee. We were told that we were upgraded to a 1 Bedroom Suite. I'm not sure why they didn't collect the SNA's from SPG, but we ended up with the upgrade without using them.The week before our arrival, someone from "Westin Experience" emailed and asked about special requests that we had. The only thing I mentioned is that we were celebrating a birthday and would also like to go on a long run one morning, so it would be nice if they had routes they could share.We stayed at the Westin Verasa Napa last week on points Wednesday to Saturday. I had requested suite night awards well in advance, but was informed prior to arrival that they could not be filled. I saw no evidence of earthquake damage - in fact it never crossed my mind until I read up in this thread to see that it had been an issue.