JS
May I respectfully disagree with you? While you need to be flexible to use Priceline,they have to deliver what's promised as well. If I bid on a 4 star hotel in Houston and my bid is accepted, I certainly can expect that they will honor the dates I agreed to. Likewise,if I am told by PL that I have a 10am flight to HOU and they weeks later try and change that to a 11pm flight (thus making it impossible to make a connection),they have failed to produce the product that I originally paid for. I understand that they could have "awarded" me the 11pm flight when I placed my bid,but when they didn't, they provide a 10am "product".The e-ticket at the earlier time was "non-refundable",but after the change(s) the entire product change. In B747's case the airline was willing to refund (to Priceline )their applicable fees. It's unreasonable for PL to not refund their fee/commission.