FlyerTalk Forums - View Single Post - Priceline.com: Help Resolving Dispute

Aug 22, 2002 | 4:01 pm

#11

JS

Suspended

Join Date: Sep 2000

Location: GSP (Greenville, SC)

Programs: DL Gold Medallion; UA Premier Executive; WN sub-CP; AA sub-Gold

Posts: 13,393

Quote:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by wideman:
It appears that you completely miss the point, JS.

In the case described by B747-437B, he agreed to the Priceline conditions; Priceline accepted his offer, took his money, and confirmed a flight. B747-437B then planned his schedule around the flights that Priceline confirmed.

Now the airlines make it impossible for Priceline to fulfill their commitment. Priceline should obviously either offer a refund, or offer alternative flights that provide transportation in the same time period to which Priceline had previously committed.

</font>

Priceline cannot offer alternative flights. They don't have any airplanes!

Non-refundable means exactly that -- NON-REFUNDABLE. If you can't re-schedule yourself when the airline revises its schedule, then don't use Priceline.

Reply