Good luck getting any sort of resolution from priceline. Back in October, I had used priceline to bid on a weekend trip from ATL to TPA and received a $70+bonus routing on US Airways.

Unfortunately, the return flights that I was booked on wound up being cancelled as US Airways tweaked their schedules. Priceline sent me an email 2 days later advising me of this and giving me a revised itinerary.

A few days before I was due to leave, US Airways cancelled my outbound flights as well and offered to rebook me on other flights during the day. Unfortunately, due to other appointments that I had scheduled around the original flight times, we could not find any acceptable alternatives. US told me that they were willing to refund the ticket as a result, but that I would have to go through priceline.

I have called priceline FOUR times since then (twice before the travel dates and twice after) to try and get a refund, but they have steadfastedly refused saying that I entered into a *binding contract*. I countered with *but you changed the product AFTER I accepted the contract*, but to no avail. I've spoken to agents, supervisors, uber-supervisors and probably even the grand poo-bah, but no dice.

I did not use the ticket in the end, but wound up using a Delta award instead.

Priceline specifies that once tickets are issued, they "are subject to the published conditions of carriage and rules of the applicable airline".

They add the caveat that "All tickets will be non-refundable, non-endorsable and non-changeable".

Thats fine by me. But THEY just CHANGED my ticket, and accordingly BROKE their side of the contract. I believe that entitles me to a refund.

I see absolutely nothing in the terms and conditions that specify PRICELINE's right to change flights. The CARRIER reserves those rights, and the CARRIER is willing to RETURN MY MONEY to priceline. It is just priceline that stonewalls and refuses to refund.

Unfortunately, I had paid for these tickets with a debit card instead of a credit card, so I was S.O.L. as far as contesting the charges. I wound up writing it off to experience and swearing that I'd never deal with priceline for air tickets ever again.