At least you got through to a rep, I am in a dispute with PL as well right now, so in order to get them to talk to me I'm going to dispute the entire PriceLine billing & Hotel Incidental charges (these two billings are related as that is why I'm challenging them as soon as the cc bills me for them) on my credit cards as well as having sent complaints to the local BBB and FTC.

I figure either they contact me to discuss the issue or I don't pay. They made it this way by making it so difficult to get to someone.

For the record I would imagine that this post would and should be moved to FT Travel, online bidding forum but I thought I'd answer while its fresh in my mind.