FlyerTalk Forums - View Single Post - curtain moving / exit row / Gold
View Single Post
Old Apr 21, 2016 | 1:46 am
  #14  
ThatT1Feeling
20 Nights
1M
50 Countries Visited
20 Years on Site
 
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL, Mucci Diamond!, HH Diamond, Radisson VIP, FB Gold, LH Sen, Hertz Gold
Posts: 6,484
Originally Posted by bonoglobetrotter
+1 I agree

Doesn't this also effectively imply that the Silver/Gold benefit of being able to choose from available seats at time of booking doesn't really mean much as the seat configuration is in flux and you may get moved without being told?! What a joke BAEC has become ...
Yes, but this has been the case for years - and is the case where the law of unintended consequences hits the customer directly. BA allows you to select seats early. You select them as close to the front of the plane as possible, because you want to board and deplane quickly, or because you prefer an exit. You like the flexibility offered by BA as part of the package they provide for your loyalty.

A separate set of operational processes means that the curtain needs to be able to move - directly impacting the most coveted seats chosen by the airline's best customers.

I am sure BA never intended this to be the outcome and is the result of silo behaviour. You - as one of their best customers, aren't notified of any seat change and end up in 25B, auto reallocated.

It used to be more annoying when the seats further forward had more legroom - perversely now that's not the case any more, I'm less concerned about shorthaul seat shifting (unless I end up in a middle seat)
ThatT1Feeling is offline