Originally Posted by
Markie
Apart from the significant charges associated with this card, I found another problem this week - their customer service.
I had stuck some cash on my card before I left the UK and decided to withdraw $200 at the Bank of America ATM in United's terminal 7 at LAX.
The slot at the bottom opened but the notes became jammed, dispensing only $60, and leaving me $140 short.
BofA were not interested, even in closing the ATM when I called them -as told to do on the machine. The operator of the Cash Passport have had me fill in a long form for a 'disputed transaction' and will let me know 'soon'. How long that is going to be is anyone's guess, they suspected several weeks.
So, the lesson is - don't depend on your Cash Passport - make sure you have enough cash for your trip just in case you have the same problem.
Sorry to hear about your troubles.
To be fair, in this case, it doesn't seem to be the fault of the Avios Cash Passport per se, but of the ATM that is independently owned and operated by BoA. You *should* get your money back in a matter of weeks, once their transactions of that ATM are settled and somewhere some Bank official decides they have a few bucks more than they should.
Till a few years ago, I usually used my Bank debit card to withdraw money from ATMs, in home and abroad. But then came along the Bank fees, and now it's better to use a combination of strategies to beat those insane fee structures.