Originally Posted by
MrJBoy
Today I called EXP desk for something else. Since the agent was so nice I asked about the travel vouchers. She checked my reservation and she told me the system showed AA received the vouchers, so I guess I just wait...
I also noticed that SWUs were already pulled from our accounts (Upgrades confirmed when booking).
Umm, so this was an important detail you have not mentioned until now. Remember, when I mentioned that I had this happen once? Yeah, it involved SWUs also.
I am pretty sure that because you made a reservation, applied a voucher and SWUs, it will not ticket on its own based on my own experience. At T-24 before the first flight, you will need to call to get this ticketed I believe. I am not sure if this is just an issue that occurs sometimes or something you can count on that just hasn't been really documented by others in the past (voucher plus SWU might not be very common).
As I mentioned before, there is nada you can do until T-24. At T-24, you call and say that my voucher reservation is not ticketed, please force it as it will definitely not finish on its own and it is time to check-in. And they will put it in a special queue (still can take up to 1-2 hours I remember). You can ask all you want, but agents have been instructed to not force ticketing until T-24. I a not sure this combination is documented as never resulting in an automatic ticketing.
Rasheed