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Thread: Shangri La "Best rate guarantee"
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Old Apr 20, 2016 | 2:57 am
  #5  
Isochronous
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Originally Posted by paul00
Please see the Shangri-La main thread where someone has posted about a previous Best Rate Guarantee claim (though the user did not specify if the claim was successful):

http://www.flyertalk.com/forum/other...l#post26252307

smithyr4, out of interest, after you submitted your BRG claim, was it processed by the Shangri-La Corporate Office in Hong Kong or by the hotel's reservations department?
Yes. The claim succeeded - was compared to Hotels.com. Processed by Corporate Office in HK.
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