During IRROPS, Eagle operations can get messy like this at DFW. I understand that the operations over there are mainly run by Envoy staff. It seems like a lot of last minute allocations of where crews and planes will head can change at the last minute, especially into the evening hours as they determine where planes need to RON.

Communication seems to get a little messy between Envoy staff in the terminal and the "behind the scenes" operations staff making the changes. They really need to notify the staff before just switching things. Once the change is made by operations, the monitors in the terminal update.

I have seen changes on the monitors and the app before the agents know. When this happens, they look terribly surprised and then usually call to see what happened. In my experience, the changes seen on the monitors don't usually go back and forth. Honestly, I would trust the monitors in Terminal B over the agents 9/10 times during IRROPS, since they aren't in as direct communication with AA operations it would seem. I have followed this rule in the past and never had an issue, while the majority of the passengers and the gate agents scratch their heads in confusion of what to do. In the end, these sporadic changes tend to be what is actually happening / going to happen.

All in all, Eagle needs to try to plan better and reduce the number of changes, although they will have to happen from time to time with crew and equipment scheduling for RON and crew timing purposes. I have seen crews switch planes/destinations for RON at the last minute due to inbound delays on prior flights, and if they remained on their original schedules, they would have timed out. The changes, while hectic and may seem numerous to passengers (multiple changes per flight), help ensure that the passengers get on their way vs. cancelling the flights.