I needed an SUV driving from Chicago to San Francisco, so I booked a "Midsize SUV" from Hertz- website said Jeep Compass or similar. The class code is Q4.

The car that I ended up picking up (didn't get a choice) was a Volkswagen Tiguan. I am not very knowledgable about cars so I drove away. Then I realised the key tag said this is a class "B4" car. It is also not an AWD car, which I thought it was.

I then called Hertz to ask about this. I was then told that the B4 is an upgrade from the Q4- none of them are guaranteed to be AWDs and the B4 is the more prestigious collection.

I am a little suspicious about this since the B class is showing up as "compact" on the Hertz website and costs less than the Q4. I would very much appreciate if anyone could clarify what exactly are the differences between the two classes and that if I have been ripped off!

First time poster here, thanks in advance for your help!