Originally Posted by
souravsarkar59
Platinum member, currently staying in Grand Hyatt Mumbai. Offered standard internet with two higher speeds (chargeable) available. Does complimentary premium Internet access apply here?
Also is there any additional compensation such as extra points for the amenity not offered?
As a platinum, you should be given complimentary premium internet. Did you express your concern/questions to the front desk? I was charged once for the internet at a US hotel. I was able to get them to waive the charges.