I booked BA Club Glasgow-Chennai via Heathrow. At the time of booking the departure time for the international flight was 08:30. Because it was a tight connection and a January flight (and therefore subject to weather disruption) I elected to fly down the night before and stay in an airport hotel. As the flight was scheduled to land at 01:00 I also booked that night at my destination.

When I came to check in online I learned that the departure time had been changed at some point to 14:00. BA have admitted that they failed to notify me of this change. They have all my contact information and did notify me of a 20 minute change to the domestic flight departure time. Furthermore the original flight details remained on the BA app on my smartphone, my tablet and my wife's smartphone.

Had I been informed of the schedule change I would not have spent a night at an airport hotel and would have taken my chances with an early check in at my destination knowing that if the room was unavailable it was at least daylight. I also took an extra half day's annual leave and had to pay for my dogs to be looked after for an extra night. Am I being greedy expecting more than the offer of a £100 evoucher or 10000 Avios? From my perspective it was the equivalent of a delayed departure of over 5 hours.