Originally Posted by
wyddfa
I needed to change dates twice (so far) on my BA issued LONE4. A really helpful man on the LHR ticket desk in January was utterly brilliant, a sour faced LAN agent at the downtown office in Punta arenas a month later basically refused to help at all. A simple date change is free according to the rules, but that doesn't help if you're sat in front of somebody who either doesn't know the rules or doesn't want to know the rules.
A few years ago, I went to the MH downtown KUL ticketing office to get a flight on a DONE3 changed. It was a time/date change near the end of the trip. CX issued the ticket.
After disappearing into the back room a few times, the agent ended up refusing to touch the ticket and told me to go talk to SQ.