Originally Posted by
HelenM
Hi,
I booked a OneWorld RTW ticket, with TAM being the issuing airline. After having started the trip I wanted to change the date of one flight, from Lima to Santiago, so no change in destinations. According to my understanding of the RTW rules this should be free of charge if the fare is the same, and not lead to having to pay a fee of USD 125. This fee only applies to changing "ticketed points", which I understand are the destinations defined in the booked route (so flying from A to B, which remanded the same in my case).
However, TAM insisted that there is a penalty fee of USD 125 for changing the date of the flight (same flight from Lima to Santiago, same fare, just a different day). I gave in at some point, as I really needed to change the flight date.
Thanks!
I needed to change dates twice (so far) on my BA issued LONE4. A really helpful man on the LHR ticket desk in January was utterly brilliant, a sour faced LAN agent at the downtown office in Punta arenas a month later basically refused to help at all. A simple date change is free according to the rules, but that doesn't help if you're sat in front of somebody who either doesn't know the rules or doesn't want to know the rules.