Last month I was caught up in the French ATC strike and had a LTN-BCN flight on Easyjet cancelled. The rep at the airport suggested that I book a new ticket on another airline and I would be reimbursed. I booked an expensive last minute flight on BA and submitted all receipts to Easyjet.

A week later I received an email response saying that my full refund had been processed and I would receive reimbursement back to my card. As I have not yet seen anything post to my account I have been following-up by phone over the last week and was told that the refund had been "denied by the finance department" with no reason given but told I would receive a call back or email soon. I've now contacted them 4 times and have not yet beenbeen given an explanation only that the issue has been escalated.

Anybody have any idea on how to get a response out of these guys?