This board is littered with countless examples of AMB call centre incompetence, indeed there are plenty of examples on this very thread.

If you believe that a call centre offshored to the cheapest possible locatiom with Emglish speaking staff, who are often poorly trained is acceptable you have a very low satisfaction threshold.

I mainly call about other issues e.g. No 241 voucher some 8 months after my last RA requalification amd almost always get poor service.

RA has great benefits and IHG has some good properties and staff but the rewards programme is poorly run and has been for quite some time.