Email received today...

Thanks for your recent email. You're clearly disappointed that you were offered Pepsi instead of Coca Cola on board your flight from Tel Aviv on 10 April. I absolutely agree we’ve let you down.

We know how important our catering service is to our customers. Our Catering team has worked hard to ensure an alternative product was available. However, I'd like to assure you that this isn't a permanent change in the products we offer on board.

I’ve sent the details of your comment card to our Catering team, so when they analyse our service they can use your comments to help them tailor any changes. I know they’ll definitely value your insight.

Thanks again for getting in touch with us, as your feedback is essential to help us improve our service. We value your support as a Silver member of our Executive Club. I hope you enjoy your upcoming flight with us to Barcelona. Please feel free to contact me directly using the blue link below if I can help you with anything else.