So I was just told by a lady in reservations of this new "policy"

If you use farelock and later want to buy that reservation you have to use the credit card you purchased the fare lock with.

I was booking a flight for my mom, went ahead and did a fare-lock due to her not knowing her plans and it being the last W in the bucket.

Went ahead and used paypal on the payment page because it said that was an option. I had a $60 balance on paypal and then paypal charged the rest of my credit card. Went back to United and it ticketed and confirmed the flight.

Wake up the next morning and surprise surprise, there is now a separate charge directly from United themselves for $595.20 the price of the flight.

Called them up and the lady knew right away what happened. They had to close out the PNR I had and make a completely separate new one so they could refund my credit card. Then the lady says it could take up to 20 days for me to get my money back. And currently my account is in overdraft.


So don't make the same mistake I did. If you use fare-lock pay with the same credit card you use otherwise if you pay with a different one or some other form of payment they will charge the fare lock credit card.