"as March 21 when the certificate popped up on the website? As you can tell, I am perplexed that all the stuff telling me how and when I would be eligible disappeared when the counter reset at anniversary time.
As for the charges in your case ... you must have called in, right? At aa.com, do the tickets show as still pending (still being ticketed)? If so, I'd call in to see what is going on"
I was checking the website about every day so it could not posted much earlier than March 21.
I called AA about the charge and I was not yet charged for my ticket and the companions. The charge was a flight for my wife that I forgot about.