Originally Posted by
goldencondor
From BA on Twitter:
"Hi Andrew, we are currently investigating your claim with the partner and will contact you directly once we have received a response. Please accept our apologies for any inconvenience this has caused you."
'Investigating claim with the partner'. Sounds like they never received it...
response by e-rewards:
A – Airline and hotel redemptions can take six to eight weeks to appear on your account. Most common reason for there to be a delay is when incorrect details are used.