Originally Posted by
LegalTender
That's code for eliminating waiver leeway, from my perspective.
If it helps, SNAPP does havr many different waiver options when it comes to bags, seats, issuing tickets, rebooking, etc. I honestly don't think DL is trying to limit agent discretion with SNAPP. Ed's outlook on employee-customer relationship is promising IMO: Happy, empowered employees = happy, loyal customers