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Old Apr 11, 2016 | 5:04 am
  #2231  
goldencondor
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Join Date: Mar 2014
Location: Lancashire, UK
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From BA on Twitter:

"Hi Andrew, we are currently investigating your claim with the partner and will contact you directly once we have received a response. Please accept our apologies for any inconvenience this has caused you."

'Investigating claim with the partner'. Sounds like they never received it...
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