Originally Posted by
JosephMR
This paper work did nothing to prove that I had agreed to Plate Pass or used it to pay tolls.
First, my signature was not on any agreement that referred to Plate Pass, not even in the fine print.
You either signed the rental agreement when you received the car, which certainly does refer to PlatePass, or, as a #1 Club Gold member, your signature is on file accepting the terms of that rental agreement when you do take the car.
However, Plate Pass continued to attempt to dispute my refusal to pay. The credit card company denied them charging my card.
PlatePass
could still sue you, so you might want to save your documentation, either for court, or to try and demonstrate to PlatePass that you couldn't have incurred those toll charges.
To me, it is fraudulent to charge somebody's credit card when that person did not agree to the charges.
You
did agree, actually, that you would pay the cash rate plus an administrative fee for any tolls incurred. Look at your rental contract again.
It is also fraudulent to charge someone for tolls they did not incur.
It's not fraudulent unless they
intended to charge you for tolls you did not incur. There could certainly be other explanations, like an IT error.
I have rented cars on several occasions since that time and I refuse to even consider Hertz. I have not had this trouble with any other car rental company.
Well, be aware that several rental agencies use PlatePass/American Traffic Solutions for toll and violation billing management.
The internet is full of complaints about this scam.
Mostly from ignorant consumers. I'm not going to defend their fees, which I think are egregious, but in MOST cases, it's reasonably easy to avoid incurring these types of toll charges (Miami Airport is a notable exception), and thus avoid doing business with them. If you were
truly billed incorrectly for tolls you did not incur, and can provide evidence, then most of the time it seems as if PlatePass behaves reasonably.