Originally Posted by
jbarm
I'm currently staying in Europe in a Marriott. Booked a confirmed suite stay.
Arrived at hotel and was given keys to a suite. Suite had very strong smoke odor. Went back to front desk. They checked room and apologized for smell and said they would need to deodorize for night.
Gave me a standard room with a king bed, with a promise to switch to another suite the next night (no suites available that night).
I'm a Gold MR member, I would expect to get the $100 room type guarantee for this issue, correct?
Am I out of bounds on this request?
jb
According to:
http://www.marriott.com/marriott-rew...mi#gtdroomtype
When making a reservation, be sure to note both your Marriott Rewards membership number and room/bed preferences. At locations throughout the U.S. and Canada, we’ll always honor your bed type request. Outside U.S. and Canada, smoking/nonsmoking preferences are honored based on availability; exact bed sizes may vary. If guarantee is not met, guest compensation applies.
It sounds like they put enough wiggle room for non-NA properties. Plus they did offer a suite at check-in, but was deemed unacceptable after the fact. I'll bet they will pull that card too.
If you don't request it, you are guaranteed to not get it. Make the request and state the facts as you know them.