Originally Posted by Rami Tamimi

To some extent same is true at The Pier. Most of the staff used to work at The Wing and I would rarely be remembered there. Now,after The Pier reopened most of them only work there (there is a slight degree of rotation though).

So after regularly visiting The Pier for the last 9-10 month,I would say most bar tenders recognize me and make an off the menu baileys cocktail without asking as I enter. Same with the front desk CX staff,they know their regulars well.

I presume the diffirence is that they treat the non-regulars well to start with and treat regulars even better.

That said,I am going to have to start the process of getting to know staff from the scratch after The Pier's handover to Plaza Premium,as many staff will be leaving at the end of this month (except a few bar tenders and the CX staff).