Originally Posted by
jbarm
I'm currently staying in Europe in a Marriott. Booked a confirmed suite stay.
Arrived at hotel and was given keys to a suite. Suite had very strong smoke odor. Went back to front desk. They checked room and apologized for smell and said they would need to deodorize for night.
Gave me a standard room with a king bed, with a promise to switch to another suite the next night (no suites available that night).
I'm a Gold MR member, I would expect to get the $100 room type guarantee for this issue, correct?
Am I out of bounds on this request?
jb
Interesting question. Outside of the US, is a non-smoking room a "guarantee" or a "request"? I'd say that, if they guarantee a non-smoking room type, then yes. On the other hand, if they "note the request for a non-smoking room and will try to honor it subject to availability", then no.
That said, King beds are one area where marriot is light years ahead of SPG
