FlyerTalk Forums - View Single Post - Room type guarantee: Given king room instead of suite
Old Apr 9, 2016 | 12:31 pm
  #1  
jbarm
25 Years on Site
 
Join Date: Jun 1999
Posts: 217
Room type guarantee: Given king room instead of suite

I'm currently staying in Europe in a Marriott. Booked a confirmed suite stay.
Arrived at hotel and was given keys to a suite. Suite had very strong smoke odor. Went back to front desk. They checked room and apologized for smell and said they would need to deodorize for night.

Gave me a standard room with a king bed, with a promise to switch to another suite the next night (no suites available that night).

I'm a Gold MR member, I would expect to get the $100 room type guarantee for this issue, correct?

Am I out of bounds on this request?

jb

Last edited by jbarm; Apr 9, 2016 at 12:32 pm Reason: fix
jbarm is offline