Originally Posted by
lost_in_translation
I'm probably not going to endear myself to CCR regulars with this, but for me the issue with the CCR is there's a gaping divide between how they treat people who are there all the time and other passengers.
Have done about 10-15 visits to the CCR in the last 6 months, not enough to be a regular but enough to feel like I know what's what and for some of the staff to seem to start to recognise me. Having sat with CCR regulars and on my own the service is stellar when they 'know who you are' and average at best when they don't. It seems like about a third of the time in the CCR I don't get what I ordered (I.e. asking for ice in my drink and getting none, asking for lemon and ending up with lime, asking for chips with the club sandwich today and getting none, etc.). That has never happened in the Pier for me.
To some extent same is true at The Pier. Most of the staff used to work at The Wing and I would rarely be remembered there. Now,after The Pier reopened most of them only work there (there is a slight degree of rotation though).
So after regularly visiting The Pier for the last 9-10 month,I would say most bar tenders recognize me and make an off the menu baileys cocktail without asking as I enter. Same with the front desk CX staff,they know their regulars well.
I presume the diffirence is that they treat the non-regulars well to start with and treat regulars even better.
That said,I am going to have to start the process of getting to know staff from the scratch after The Pier's handover to Plaza Premium,as many staff will be leaving at the end of this month (except a few bar tenders and the CX staff).