FlyerTalk Forums - View Single Post - Turkish Airlines denied boarding

Apr 9, 2016 | 6:27 am

#8

Mikele

Join Date: Apr 2016

Programs: One World Emerald

Posts: 88

Quote:

Originally Posted by TPJ

I asked my Corpo Travel Agency if they would sell me the itinerary that you built yourself. This is what they sent me:

Legal Minimum Connecting Time at GRU (any airline connecting to TK) is 105 minutes:

STANDARD.D/D...D/I...I/D...I/I.
ONLINE 1.00 1.00 1.30 1.00
OFFLINE 1.00 1.00 1.30 1.00
** OR * ARE ALL
**-TK DI 1.45
TK-** ID 1.45
**-TK II 1.45
TK-** II 1.45

Flight schedule is as follows (95 minute layover at GRU):

FLIGHT DATE SEGMENT DPTR ARVL MLS EQP ELPD MILES SMD
1 TK 16 20MAY EZE GRU 2310 0150 ‡1 M 77W 2.40 1055 N
ARR-TERMINAL 3
21MAY GRU IST 0325 2210 M 12.45 6575 N
DEP-TERMINAL 3 ARR-INTERNATIONAL TERMINAL

Verification in the GDS: this connection is rejected due to minimum connecting time violation:

1 TK 16Y 20MAY 5 EZEGRU*SS1 2310 0150 21MAY 6 /DCTK /E
2 TK 16Y 21MAY 6 GRUIST*SS1 0325 2210 /DCTK /E

VCT*«
INVALID CONNECT TIME SEGS 1 AND 2 - MINIMUM IS 105 MINUTES

I fly from EZE to IST fairly frequently and normally the flight arrives into GRU ahead of schedule. However this does not change the fact that TK has a legal stand to reject the itinerary due to illegal connection time.

Sorry for not being able to tell you good news

Hello TPJ,

Thank you very much for putting so much effort.

I am aware of this min. time connection requirements, but I was expecting that when the airline and in fact the plane is the same, they could've checked us in all the way to IST. I did check with couple of friends working in the industry and they confirmed that this was indeed possible.

I spent 10 days searching on internet and trying to find the so called "Brazilian law" they insist was the reason for all this... still can't find it.

Reply