Originally Posted by
percysmith
Staffing
(77G vs 77H)
Crew: 13 vs 14 (-1)
Economy pax: 268 vs 182 (+86)
Business pax: 53 vs 40 (+13)
77H has 6F pax, 77G none
So you take away two staff for F, 77G has one more crew.
That 77G crew member has to serve 13 biz and 86 econ pax if the other 12 crew members serve the same no of pax as 77H.
Is this correct?
- shorter turnarounds <-- cut in CX crew overseas accommodation expenditures and allowances
- ostensibly - staff do the same number of trips per month
- RSR and non-RSR staff get paid the same
- but - since RSR crew have more days at home, they can "be volunteered" to work more <-- although these crew get some compensation thru overtime pay this this is still less than hiring new crew so all staff work old hours and crew become overworked
This is quite sad if CX management is now more focused on cost cutting to the point where it compromises the quality of service.
I've noticed that service quality has declined quite a bit in all cabins (i.e., F/J/Y) and it's probably because some of the once eager and motivated FAs aren't being treated as well as they were before.
Although the "service from the heart" concept is a bit cheesy and probably somewhat coerced, most of the FAs truly seemed to enjoy their jobs back in the day. Now, a large number of them just seem to be somewhat bitter and just want to finish the work orders on the production line and leave it at that.
