Originally Posted by SkiAdcock

Here's an example of when actual check in comes in handy. Note, I had already been upgraded to a junior suite (which for most hotels would actually be a normal suite). Had already stayed at the property, checked out for 2 days to visit friends, came back. Did not do OLCI. FDC to me. Oh we have you upgraded to a junior suite (note, a contact had arranged it). Me (having stayed there many times & knowing there were better suites). That's so cool. BTW - today's my birthday (true). Do you by chance have even a better upgrade. Her, let me check. Yes we do. Let me give you (superior/Park view/whatever suite - which was huge). Happy birthday. I truly don't think I would have gotten the better suite if I hadn't chatted w/ FDC (and I would have chatted even if it wasn't my birthday). We also chatted about other things not pertaining to upgrades. I also would have been fine if I had only gotten the 'junior suite' (which at this property was pretty huge & not some normal lame jr. suite) & not complained.

Cheers.