I have gotten various SPG Moments packages before by emailing the team directly. So that certainly happens, and I'm not forcing them to do that by any means... it was something they offered to me after I kindly asked - I had a situations a few times where I was trying to bid for a package and the "end" of the bid was dragged on for hours...

This is a quote that I received 1:1 in this fashion, I didn't edit one letter of it:
""I have spoken to the team; based on your membership level and loyalty to SPG, we would like to give you the opportunity to purchase one of our packages prior to them being launched on the site. Typically we have suite packages and box seat packages. I have not confirmed the pricing on each but I would imagine it would be similar to last year. The box seats went between 7,000 and 10,000 Starpoints and the Suite Packages between 12,000 and 25,000 Starpoints.""