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Thread: New RA rules after SPIRE
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Old Apr 8, 2016 | 3:28 am
  #229  
Land-of-Miles
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Originally Posted by Nickolash27
That's a pretty insulting generalisation and completely opposite to my experience.
I specifically meant the IHG/Rewards membership staff who are all pretty useless and can be remarkably customer hostile not the often excellent hotel staff.

It is the former group who parrot sound bites like top 1% etc. rather than actually looking at accounts and understanding the issues. The less opaque the scheme is the better when it is administered in this way.
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