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Thread: Booking Dissapeared from "Manage Your Rewards"
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Old Apr 6, 2016 | 3:29 pm
  #7  
mapleg
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Originally Posted by loun80
Her explanation was that there was an upgrade to their system last week and there were a lot of tickets going missing from the website. There was also a change in December which enforced a delay on issuing tickets. She said she would push my booking through marked urgent and the ticket should be issued in one week.
Does not exactly inspire confidence when they say "a lot of tickets going missing from the website".

Also, if marked urgent, it should not take a week. My idea of urgent is ticket it while I am on the phone, or within the hour, not within the week.
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