Originally Posted by
joe.sixer
Route: CZM-ATL-onward
Fare: V
Status: None
What Happened: Monday, after 2 hours on board in CZM, deplaned. Replacement aircraft sent from ATL, said to arrive at 7:30pm, actual arrival 10:15pm. They decided to wait in ATL to get needed equipment/people to repair original AC. Finally arrived in ATL ~2am, cleared immigration only to wait for luggage for ~1/2 hour, other pax overheard something about a shift change. Put up at BW East, finally in room at 4:30am, home next day. Dry ham and cheese sandwiches for all in CZM, as all restaurants close ~4pm in terminal.
Compensation: proactively sent 10k miles
Is this reasonable? I've never asked to be compensated before. I replied (not asking for anything more) stating the things that I found annoying, such as waiting on baggage at that hour when no one else is arriving, two shuttles and 45 minutes to get to hotel, no food option on flight other than snack/pretzels. Anyway, 5 y.o. son got same proactive 10k, assume wife did too, but haven't checked.
For someone without any status, yes, I would say it is reasonable. Alternatively, what do you think is fair?
You mentioned you replied and pointing out to them that certain things annoyed you. The most this will procure from DL is another generic apology response, given they have already offered you compensation.
If you want something else, you need to specifically ask for it in your reply. They may or may not grant your request, but take note that they may retract the miles and offer you something else that, depending on your perspective, may not be as valuable (e.g. a $50 gift card). They definitely won't even consider alternative/additional compensation unless you specifically ask.