FlyerTalk Forums - View Single Post - Booking Dissapeared from "Manage Your Rewards"
Old Apr 6, 2016 | 7:35 am
  #5  
MJ777
 
Join Date: Jul 2014
Location: YYZ
Programs: Aeroplan, SPG Gold, FPC Plat
Posts: 42
Originally Posted by loun80
I booked a flight on a Saturday and it was 'Unticketed' for a couple days in "Manage Your Rewards" on the Aeroplan site. It is now Wednesday and the booking is completely gone. Has anyone experienced this before?
Yep, this happened to me recently. I was overseas and had changed my return flight to BR TPE-YYZ J 11 days prior to flying.

Booking over the phone went well, showed up on my Manage Rewards and I even went as far as selecting my seat and meals on Eva's website. Went back to manage my rewards 4 days prior and the flight was gone. Not a good feeling!

I had to call in from Australia, spent over an hour on the line before the ticket agent could confirm that I was re-ticketed. She said this had happened to someone else recently. Fairly disconcerting to say the least. All worked out in the end, but I would suggest calling in to sort it out.
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