Originally Posted by
neversaynever
Thanks for all of your helpful replies. Certainly learned a lot today. Wonder if anyone has experience requesting room upgrade in advance? I am a Diamond member (thanks to the "insane" matching program) and have some upcoming stays in June.
Sent 2 emails already. Both GMs merely welcomed me and said would be supervising my stays. Is this approach of securing an upgrade generally not feasible?
Upgrades are based on availability AT check in. I'm of the belief, if you need/want a specific room type, book it.