Originally Posted by
Kacee
Not in the sense that they provide you any private right action against UA. The sole enforcement mechanism is through DOT. UA might or not become more reasonable in response to a DOT complaint. More generally, a DOT complaint would certainly be warranted to let DOT know of the anti-passenger abusive business practice.
For the future, one lesson here may be that, to the extent possible, it's better to work with UA to rebook rather than taking the self-help remedy. (Though I certainly sympathize with the "just give me the money back and I'll rebook this myself" approach - that's something I would totally do.)
The problem is that I called United, and they told me to cancel my flight.
So I did try to use them now I am SOL for following their advice. I'm going to call the drones at the refund line one more time, I'm sure they will just tell me to send an email in via the website... if this doesn't work I'm going to try the charge-back route. This is quite ridiculous.