Originally Posted by
mduell
This sounds like a rule 24 (B) (7) schedule irregularity, subject to rebooking per rule 24 (E) (2) or a refund per rule 24 (E) (3) using the methodology in rule 27 (A). You'd have to check your ticket to be sure, but I suspect you fall under rule 27 (A) (1) (b) (ii):
Round-Trip, Circle-Trip, or Open-Jaw fare – 50% of the round-trip fare for the class of service paid, for the unflown segment.
Nothing about refaring as a one-way there.
Are there any facts you've omitted that would make this not a rule 24 (B) (7) schedule irregularity?
No, I'm not omitting any facts - this was a simple case of flying the inbound leg which went perfectly fine, then the return was FUBAR'ed and cancelled by United due to the severe snow/wind on the East Coast on 4/3. Understandable - that happens.
What burns me is that they could not get me to my destination within a day, so when I asked for a refund of just the part of the ticket they could not provide, they mentioned they'd retroactively reprice this as if I bought a one-way, and only refund me the lower price of a one-way, or the roundtrip I actually purchased, whichever is most in their favor.
Common sense would dictate that is total nonsense and a screw job of the customer, but I know that DOT rules sometimes give airlines loopholes that they can exploit. Just curious if the DOT rules actually protect me here or not.