Originally Posted by
BobBHX
In the 1990s I was Flying Dutchman Royal Wing for many years. Since it became Flying Blue the quality and attractiveness of the program have plummeted.
Outside the decrease of attractiveness and regular devaluations of FB and all FFP, the problem you are reporting here is more due to poorly trained staff. And unfortunately this is more and more common at outstations where ground ops are outsourced.