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Thread: “Shena”: The Definitive “Shenanigans” Thread
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Old Apr 3, 2016 | 2:22 pm
  #2415  
aCavalierInCoach
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Originally Posted by HITconsultant
I'm currently on DL419 JFK-LAX. I applied a RUC and I'm the 1 and only person on the upgrade list. After the gate closed, the app showed 5 available DeltaOne seats. I asked the purser to upgrade me, and she said she's not allowed to, only the gate can, and she has no way to communicate with them (though we haven't taken off yet). So I'm flying this in C+. Was the purser correct that she couldn't upgrade me?
.

Ouch -- was it showing 5 avail during boarding or were there a bunch of no shows? Lousy handling by gate agent if former. Forgiveable but still lousy if latter.
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