FlyerTalk Forums - View Single Post - Airline complaints rise even as performance improves
Old Apr 3, 2016 | 11:38 am
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tom911
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Airline complaints rise even as performance improves

U.S. airline performance improved in three of four key categories in 2015, but the flying public still filed complaints at a rate not seen in at least 15 years.

The 2016 Airline Quality Rating being released Monday, found that U.S. carriers did a better job last year of landing flights on time, handling baggage, and making sure everyone who had a ticket for a given flight was able to get on board.
http://www.usatoday.com/story/travel...ints/82180492/
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